Terms & Conditions

Confirming your booking and taking payment

In most cases, we will confirm your booking immediately. We will tell you straight away if this happens, and take the booking amount. As soon as they confirm your car, we will let you know, and pay the money.

Advance booking will be taken upto 90 days before travel, nominal amount of advance booking is taken. There will not be any security deposit taken from the customer or corporate.

Very rarely company can’t confirm that a car is available. If this happens, Money will be refunded. If advance is taken will deduct cancellation fee and rest will be refunded, most cases advance will not be taken from the customer.

When you book a car or other product on our site, we will email you to confirm its availability within 48 hours of booking (or, if earlier, at least 24 hours before your pick-up time). We will then send you a booking confirmation.

Vehicle is owned by the company Miles on wheels. And only it is rented to the customer with the driver.

You will not have a contract until we have confirmed your booking and taken the payment. Even if someone else is paying, the contract will be with the person who made the booking, and we will send all correspondence to the address they provide. For the avoidance of doubt, nothing in these terms shall entitle any third party to any benefit or rights pursuant to the Contracts (Rights of Third Parties) Act 1999.

Refund & Cancellation

The payment will be taken from the user on post paid once the services is used, nominal amount for advance booking is taken, if it is cancelled within 4 hours amount will be refunded, if not cancellation fee of 10% depending on the client is taken and rest refunded.

Accuracy of Information

Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website.

Collision Damage Waiver (CDW)

Collision Damage Waiver reduces the renter's liability from the total cost of the damage to an excess amount, where applicable, unless the renter intentionally causes the damage, is under the influence of drink or drugs, or uses the car in a prohibited or negligent way – such as driving off main roads or hiring to other parties. CDW covers liability for damage to the car or its parts. In most locations, windscreens, tyres, undercarriage, replacement locks, replacement keys and towing charges are not covered under the CDW policy.

Theft Protection (TP)

Theft Protection reduces the renter's liability in the event of theft or damage caused due to theft or attempted theft of the car to an excess amount, where applicable. Negligence connected with the theft of/damage to the car may lead to the car hire company requiring the full amount for the cost of the car.

Out-of-Hours Service

At most airport locations, flights will be met and cars supplied outside normal working hours. However, there may be an additional charge for this service,

One-Way Rentals

One-way rentals must be confirmed in advance and may be subject to one-way fees, payable to the car hire company. We will advise you, the renter, of the approximate costs after we receive your booking request and receive confirmation from the car hire company regarding the one-way rental.

Driving Licence

Every driver must have a full, valid driving licence they have held for at least 1 year (2 years at certain locations; this will be confirmed during the booking process). Expired or provisional licences will not be accepted.

When booking the car, our Contact Centre must be advised of any endorsements / points on a driving licence; we reserve the right to refuse the booking on this basis, according to the terms & conditions of the company.

Car Capacity & Car Class

All cars are insured for a maximum number of passengers. We cannot accept liability for the car being unsuitable for all passengers and luggage. As a guide, please refer to the website for approximate capacities of the various car classes.

Provision of Cars

Car hire companies reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you, the renter, may have to pay in such a case.

Mechanical Difficulties / Accidents

In the case of breakdown or mechanical difficulties, you, the renter, must call the car hire company immediately. The car hire company must give authority for repairs or replacement cars. If you, the renter, are involved in an accident, the local police and the car hire company must be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you, the renter, wish to make a claim.